Frequently Asked Questions
Everything you need to know about shopping with IMAGE 1993.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
IMAGE 1993 accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, IMAGE 1993 ships exclusively to customers within the United States. We are looking to expand our shipping capabilities to international destinations in the near future.
How do I contact customer support?
Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via email at [email protected] or through our website's live chat feature.